RE: Riftwatchers: Success, debrief, request, proposal, and future sale plans
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I plan to write a more in-depth explanation regarding the various reasons why I am SUPPORTING this proposal and resolution.
But as a quick response to those complaining about "precedent" and "changing the terms of what was initially announced" I would like to gently remind people that at the beginning of the year (January 2022) during the Chaos Legion general sale, Yabapmatt and Splinterlands did extend the deadline for the general sale by 3 hours, due to issues that some people had with failed credit purchases:
https://peakd.com/splinterlands/@splinterlands/chaos-legion-general-sale-stats-and-airdrop-updates
"While the website generally held up well during the launch, there were unfortunately some issues with payment processing for credits purchases due to the overwhelming volume. Our development team resolved the issues within a few hours and our support team has been doing a fantastic job of working through the tickets.
Since it ended up taking a while for support to resolve all of the failed credits purchases, we will be extending the window in which all pack sales will be eligible for the next THREE airdrops until 4:00 PM EST / 21:00 UTC today in order to ensure that those people who were waiting on failed purchases have a fair chance of getting their packs in time.
This means that everyone has approximately another 3 hours left to purchase Chaos legion packs that will be eligible for the first three general sale airdrops - plus all of the eight remaining airdrops to be released over the life of the edition!"
--> I recall that most people were supportive of that resolution. I don't remember many people complaining about how extending the sale period would devalue the airdrop cards for everyone else, that this was redistributing wealth, and that people who were trying to buy credits didn't sufficiently prepare because they didn't buy those credits even earlier.
Special thanks to @cryptomancer for helping to jog my memory!
you might want to mention that you are not unbiased, and are asking for 1000 packs yourself.
#1. I fall under category #1 (had the UI issue with bonus packs).
#2. Yabapmatt falls under categories both #1 and #3 (he intentionally waited till the first 500K sold before putting his own order in. But if the proposal passes, his order would get included. And he also failed to put in for bonus packs).
#3. As Aggy mentioned on Discord Mavericks, he has a particular interest in this because if part #3 isn't passed, it significantly complicates any refund situation (which would then require board approval because of the monetary amount)
#4. I also have an interest in this because my department (Support) is going to have to deal with all the refund requests. (There will be fewer tickets to deal with if the proposal is passed).
#5. Furthermore, my department (Support) is disproportionately affected by the ramifications of this proposal passing or not passing, because we are the ones who have to deal with irate customers and we are the ones who have to reconcile broader company policies regarding refunds and other customer issues with whatever happens with this vote.
The support will also have to deal with trouble, if at one time more promo cards are printed than were specified before the purchase! because then the buyers were deceived! and that would affect more people! ;)