RE: Riftwatchers: Success, debrief, request, proposal, and future sale plans
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I think this is a reasonable response for this particular situation, but I am worried about expectations and setting as a precedent. I was fortunate enough to get some packs before the cutoff, but I can certainly understand the frustration experienced by those who thought they were getting it, and am fully in agreement with the spirit of #2 and #3 as a remedy for this particular pre-sale.
Personally I don't have as much sympathy for the first proposal point - the use of vouchers looked to me very similar to the voucher setup that has been on the Chaos Legion page for months, so I'm not sure how it was so confusing. However at 2-3% impact, it's not a make-or-break in my view, although wonder what precedent it sets.
I worry though a 3 minute window on future presales may pose some problems in the future if demand far outstrips the desired presale supply. For instance, we saw how quickly the large investors mobilized on nodes. If presale is targetted at 500,000, and this sells out in first 15 seconds, it seems plausible that deep pocketed investors could quickly assess, and perhaps buy much more than intended. How upset would this community be if the entire Riftwatcher edition was purchased in a 3 minute presale window? Diluting promos and further limiting accessibility for anyone that couldn't be at a computer for those 3 minutes.
Out of the 3 proposals, 1 probably has the highest claim. You were entitled to a bonus but because of a UX mix up you are suggesting players don't get it? they aren't getting something they weren't entitled to, providing they use the vouchers required they should get the bonus packs they were due. I am surprised this is even on the proposal to be honest because @aggroed said on the event stream that Splinterlands would honour the bonus packs. CL presale DIDN'T require vouchers for bonus packs, it was only after the presale that they became a requirement, this I think contributed to many not understanding they explicitly were required to manually enter a voucher figure for bonus packs.
I'll respectfully disagree. I'm not really sympathetic to complaints about the UX pre-filling or comparison to CL presale... it was pretty clear from the beginning that this sale was new and different - vouchers needed for the entire sale, new currency, all proceeds to DAO. If someone gets a lagging page refresh, I'd argue that's more of a UX problem than a voucher needing to be entered manually and not being entered?
It's one thing to honour the bonus packs and give them at cost of a voucher instead of $5 / voucher, but the prop as stated would count all of these as "pre-sale" packs and correspondingly give pre-sale bonuses. I spent the time to plan, read, calculate and double-check my buy before clicking submit - at the risk of not getting in before the cutoff. I have less sympathy for people that clicked buy without reviewing, than I do for people that clicked buy presale but actually bought non-presale.
With that said, I'll respect the community vote. My preference though is these are separate votes.
I only pointed out the CL comparison because you cited it initially but wasn't aware if you knew that it changed from presale to general sale. That vouchers was required is not the issue that was pretty clear, it was the way it worked in practice, enough made the mistake for @aggroed to state on stream that Splinterlands would honour the bonus packs. Actually watched a few players on stream and it is obvious the UX didn't work well with regard to bonus packs. I just think the proposal should only be for extending the presale time, since the vouchers and refunds for packs bought after presale were already verbally agreed to and other streamers have repeated this in their streams. Also support tickets have been issued with regards to vouchers and refunds on that basis.
Thanks, I appreciate the clarification. I wasn't around at the time of CL Presale so it's good background. Thanks for a good respectful dialogue on what can be a divisive issue!
!pizza