RE: Riftwatchers: Success, debrief, request, proposal, and future sale plans
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For those with slow internet or disabilities, these are known in advance. Group buys exist for people in these scenarios. I participated in a group buy (thanks, Hawks21!) and am pleased with the outcome.
Agreed that the UX was pretty poor for those that weren't notified that they missed the window. Those people should be made whole with refunds, and that shouldn't impact those that successfully made the cut. Yes, give people the opportunity to submit vouchers, that shows you are taking care of the customer and it doesn't hurt the community. Kudos!
A proposal with multiple options creates a challenge where the situation is quite nuanced with only a binary decision. I bet that many people would vote Yes for parts of the proposal and vote No for another. Increasing supply does not seem like a fair solution because it negatively impacts the 90%+ of those who got in successfully and can problem solve.
I think the group buy is a good option here too - I think there should always be a fair chance of missing out, as it is part of the gamification of a presale.